SPA Etiquette

SPA Etiquette

Finally me - time for me
Give yourself some time before you come to a treatment appointment. Use the pool or sauna area to warm up body, mind and soul before the treatments. So you can get maximum benefit from our applications.

When booking the appointments, our specialists will ask you what is particularly important to you in the context of the booked applications in order to ideally match your valuable time with your needs and requirements. Please also let us know all the inconvenience and peculiarities during the application, because we see communication as an important key for an application tailored to your needs.

We ask you to coordinate your appointments early with our employees due to increased demand. If you are unable to attend an appointment, you have the option of postponing or canceling it free of charge up to 24 hours before the start of treatment. For a short-term cancellation or change, we have to charge you 80% of the application price.

A warm shower just before use relaxes, removes small scales and prepares the skin ideally for our high-quality massage creams and oils. For hygienic reasons we ask you to shower off every sauna and pool use.

We ask you to undress completely for the body treatments, except for the bathrobe and the panties. In order for you to feel well and to protect your privacy, we will always cover you well during treatment. On request, you can get a disposable panties.

Children in the sauna and bathing area
In our SPA area "BALANCE & SPA" all guests are welcome - big or small! It serves all guests for relaxation and tranquility. We kindly ask you to make sure that "the little ones" do not interfere with the recreation of other guests. Our children's bathing and sauna times are daily in the time of 10 am - 5 pm. Children up to the age of 13 are always to be supervised by a legal guardian. This applies to the entire SPA area including the swimming pool. Thank you for your understanding.

Swimwear in the SPA
Please use our swimming pool only in swimwear. You can use our pools in the sauna deck both in swimwear and non-textile; when using the saunas, bathing suits must be removed for reasons of hygiene and health.

Smartphone and Co. in the SPA
Please do not take these devices into the sauna areas. On the one hand, these may disturb other guests, on the other hand we want to preserve the privacy of all guests in this sensitive area.

Smoking in the SPA
The entire spa is a non-smoking area.

Drinks and snacks in the SPA
These can be enjoyed in a separate area (also in a bathrobe). In summer, our wellness terrace is at your disposal. For your order, the separate area has a telephone.